BMC Support Licensing and Passwords

If you are using a BladeLogic product version prior to 8.2, go to the BMC BladeLogic website to download license keys. If you have questions about licenses or license keys, refer to Requesting Licensing and Password Support.

BMC Helix ITSM OnPrem, BMC Helix Digital Workplace OnPrem, BMC Helix Innovation Suite OnPrem and Remedy Licensing

Please refer to the version-specific documentation space for information on how to enable a license for this software. You are licensed to use only the capacity that you have purchased pursuant to your license agreement and applicable order. If you have questions about licenses or license keys, please contact Customer Support and refer to Requesting Licensing and Password Support. The links below are only accessible for customers logged into Support Central with a valid Support ID.

This document explains how to make the following requests:

Request Temporary Key for Compuware/AMI DevX

If you need a temporary key urgently for your Compuware/AMI DevX Solution please navigate to the Electronic Product Distribution page to request an Emergency Key by following these steps:

Please go to BMC Support Central ==> Product Download==> Product Download Tools ==> Filter your Support Contract or Search for Products ==> Click on the available version of the product ==> License Information Tab ==> Emergency Key.

Once completed please ensure you still log a case with the Password team to request a permanent license key.

For Licensing and Password requests not listed above, use the process below. Requests created using the below will expedite the process

1. Create a new case from the Case Management page.
2. Complete the Product section.
3. Select the checkbox: For entitlement and license key/password issues, please check here. Leave the checkbox unchecked for Technical Support requests.
4. Based on the reason for the request, include the applicable case details in the Description.

   Case Details

   • Your reason for requesting a new password.
   • If machine change, the old machine information and the new machine information and the date of the change.
   • For Disaster Recovery testing, provide the start and end date, the product and the product release level.
   • For a new order, provide your PO number and/or purchase date.
   • Provide your BMC error message if current password is not working and you are receiving an error message.
   • If you are installing a new product release that requires a new password, provide the product name and product release number.
   • Provide the Serial Number for BMC Client Management, FootPrints and Track-It!
5. Click on Submit Case